T&S and the Majority World by Sujata Mukherjee :: SSRN

Trust & Safety (T&S) practices have historically been developed in and for a predominantly Western context, neglecting the unique challenges and needs of the Global Majority. This chapter argues for a paradigm shift in T&S, centering the perspectives of the Global Majority and acknowledging the need to move beyond modest investments towards a more radical vision of equity by design. It highlights the disproportionate harm caused by existing T&S models, including misclassification of content, inaccurate information, and over-reliance on automated systems that lack cultural context. Fundamentally, it posits that the values underpinning universal policy approaches are based on Western concepts of free speech and user agency, which are experienced very differently in Majority World contexts.