About Alice

• I’m head of Trust & Safety at Musubi.

• I write a newsletter every week: Trust & Safety Insider, with Everything in Moderation.

• I have a podcast, Trust in Tech with the Integrity institute.

• 👻 I like to dress up as T&S related characters for halloween.

• If you’re a nerd about EDC and/or mechanical keyboards, check out my Uses This interview.

• You can find me on LinkedIn 🔗 linkedin.com/in/alicehunsberger and (rarely) at @aagh on Bluesky

• Work experience/ resume is here.

Notable things I’ve done

2025

• Wrote (almost) every week for Everything in Moderation

• Wrote a TON on Musubi’s blog about the intersection of AI and T&S - and launched a newsletter!

• Quoted in this NPR story about T&S workers being denied H1B visas

• Co-wrote about addressing climate change misinformation online

• Spoke about Building Effective Human in the Loop Systems for Fraud and Safety

• Spoke on a panel about Ethical AI for Content Moderation

• Spoke on a panel about the importance of wellness for content moderators

• Was featured in All Tech is Human’s Responsible Tech Guide, and a full profile interview

• Spoke on a panel at Marketplace Risk about Ruthless Prioritization

• Was on the Voices of Trust podcast talking about T&S and the rise of AI

• Was on many panels at TrustCon:
• Addressing Anti-Trans Hate Speech Online - a roundtable with Jenni Olson (GLAAD) and me.
• The Ethical Build and Use of ML/AI for Content Moderation - panel with Dr. Rebecca Portnoff (Thorn), Mike Pappas (Modulate), Dave Willner (Zentropi), and me.
• Finding Your Voice: Public Speaking and Advocacy in Trust and Safety - panel with Katie Harbath (Anchor Change), Anika Collier Navaroli (Tech Policy Press), Mike Masnick (Techdirt), and me.
• Small teams, many users, big problems: T&S strategies for startups and scaleups - panel with me moderating (and giving insights from my background at OkCupid and Grindr, but also current experiences at Musubi supporting platforms), featuring Aaron Rodericks (Bluesky), Josh Parecki (Zoom), and Marc Leone (Giphy).
• Ctrl-Alt-Speech Live: TrustCon 2025 Edition - live podcast recording, with me doing my best Ben Whitelaw impression with Mike Masnick and featuring Ashkhen Kazaryan (Vanderbilt) and Toni Morgan, MBA (Salesforce).

• Did a lunch and learn with Discord’s T&S team

• Released a podcast about Burnout in T&S

• Wrote about Building trust with ethical AI

• Joined the Trust & Safety Advisory Group for Institute for Security and Technology

2024

• Launched the Trust & Safety Insider newsletter with Everything in Moderation, writing a TON of articles

• Published The Zine Project with notes from the T&S community from TrustCon

• Featured on Click To Trust Podcast - on Policy, Operations, and Building a Career

• Created a bunch of career resources:
• Quarterly project planning spreadsheet
• Notion template for career planning
• Guide to networking

• Spoke at a TrustCon Birds of a Feather event about the Digital Services Act with Patricia Cartes Andrés, Gerard de Graaf, and Louis-Victor de Franssu, moderated by Ben Whitelaw.

• Recorded Ctrl-Alt-Speech’s live podcast episode at TrustCon with Mike Masnick, Dona Bellow, and Ben Whitelaw at TrustCon

• Guest on Influence podcast - Why Professional Content Moderators Can't Afford to Lose Faith in Humanity

• Wrote Ensuring inclusive social media: the importance of anti-bias training in content moderation (PartnerHero)

• Wrote Outsourcing with Integrity (PartnerHero)

• LinkedIn Live with Pearlé Nwaezeigwe about T&S policy

• Guest on Social Media Matter’s YouTube page talking about T&S

• Guest on Radio SOSO podcast

• Spoke on a panel, Scaling Trust & Safety Operations at Marketplace Risk.

• Organized a panel, Time Traveling in T&S: learning from the past and looking to the future.

• Best Practices for Developing & Launching Content Policies for your Platform (co-author / Integrity Institute)

• Guest on Offline and Unfiltered podcast - Building Trust in Tech with Alice Hunsberger

• Wrote Pros and Cons of outsourcing moderation (PartnerHero)

• Trust & Safety Masterclass (ElevateCX/ Vimeo)

• Let's start with policy (Safety is sexy podcast)

• Wrote Best practices for Moderation appeals (PartnerHero)

• Co-wrote The DSA is Live! So… How are Companies Adapting? (Integrity Institute)

• Balancing AI with the Human Touch: The Key to Safer Online Communities (podcast guest, Fraudology)

• The Community Guidelines that I wrote for Grindr were published.

• Was a guest on a LinkedIn Live event on election integrity hosted by Meta’s Oversight Board.

• Continued to release Trust in Tech episodes.

2023

• I created the “Triangle of Tradeoffs” — platforms need to find the right balance of these three elements that works for their community… you can’t have the ultimate version of all three at the same time.

• Writing community guidelines people want to read (Interview, Tech Policy Press)

• Navigating Trust and Safety in the world of AI (Article, co-authored with Jeff Dunn and Theodoros Evgeniou, INSEAD)

• How Grindr gets up close and personal with its customers (webinar guest, Women of CX)

• HIRED - Alice Goguen Hunsberger (video interview, Spark Recruiting).

• Behind the scenes of Trust & Safety at a dating app (podcast guest, Marketplace Risk).

• Wrote Grindr’s Guide to Consent, in collaboration with industry experts.
Consent – Help Center.pdf
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• Speaker at the Global Dating Insights conference: Balancing User Experience and Safety while Keeping the Integrity of the Platform’s Policy, with Matthew Soeth.

• Speaker on 3 panels at TrustCon: 1) After the action: making the most of user appeals - with Kevin Koehler, Anna-Sophie Harling, and Hannah Murphy. 2) Product features and functionalities: risks and solutions - with Tracy Chou, Silvia F, Katherine Sandell, and Bertie Vidgen. 3) Trusting in LGBTQ+ safety: T&S for the global queer and trans community - with Alex Leavitt, PhD, Jenni Olson, Oliver Haimson.

• Helped to launch the first Trust and Safety Hackathon

• Creating a career in T&S - panel for All Tech is Human (YouTube)

2022

• Preventing and Reacting to Burnout - mental health for Trust & Safety professionals - blog post and podcast episode, Trust in Tech.

• Acted in the Play Safe video campaign for Grindr (as myself)

• The power of design: how subtle choices can prevent users experiencing risk and harm. (Podcast guest, The Safety Tech Podcast).

• All Tech is Human: AI and Human Rights Guide (featured interview).

• Be Weird (trick to finding a job and the love of your life). LinkedIn Article.

• Spoke at Lesbians Who Tech conference, “"Machine Learning for Good: A Nuanced Approach to Using ML to Combat Hate in Online Forums”

• Took Grindr public at the New York Stock Exchange!

2021

• Best Practices for Gender-Inclusive Content Moderation, with Lily Galib and Vanity Brown. A report that I’m really proud of, that has actionable tips for operations and product in designing and maintaining inclusive spaces for users.
gender-inclusive content moderation.pdf
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• Gender Inclusivity - a recipe for a thriving community. (Podcast guest, Brand Safety Exchange).

• Featured in All Tech is Human’s HX report

• Transitioning from customer support to customer experience. (Podcast Guest, Nicereply).

• Spoke at Lesbians who Tech conference about strategies and best practices for creating thoughtful, equitable, and inclusive moderation policies and practices with gender inclusion in mind.

• Spoke at the Safety Matters Summit on Building and maintaining inclusive platforms.

2020

• Article on remote work and mental health at the beginning of the pandemic.
The washing your hands guide for your mind.pdf
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