I write and talk a lot about Trust & Safety and tech.
- I’m VP of Trust & Safety and Content Moderation at PartnerHero.
- I have a podcast, Trust in Tech with the Integrity institute.
- I write a newsletter, Trust & Safety Insider, with Everything in Moderation.
- If you’re a nerd about EDC and/or mechanical keyboards, check out my Uses This interview.
- You can find me on LinkedIn a lot: đź”— linkedin.com/in/alicehunsberger.
- Work experience/ resume is here.
Notable things I’ve done
Articles, podcast interviews, talks at conferences, etc.
2024
- Wrote Outsourcing with Integrity (PartnerHero)
- LinkedIn Live with Pearlé Nwaezeigwe about T&S policy
- Guest on Social Media Matter’s YouTube page talking about T&S
- Guest on Radio SOSO podcast
- Spoke on a panel, Scaling Trust & Safety Operations at Marketplace Risk.
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2F7b7ef6c9-f941-4c0c-b7a3-5e0a07dff923%2Funnamed.jpg?table=block&id=03af8d4e-49a8-4cd3-a154-af57fe64df8f&cache=v2)
- Organized a panel, Time Traveling in T&S: learning from the past and looking to the future.
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2Fe31c7c97-2c3b-40e6-a3da-663431253e8d%2Fmarketplacerisk.jpeg?table=block&id=e9bf31bc-3f19-4e91-b9fb-6327aa27697f&cache=v2)
- Best Practices for Developing & Launching Content Policies for your Platform (co-author / Integrity Institute)
- Trust & Safety Masterclass (ElevateCX/ Vimeo)
- Let's start with policy (Safety is sexy podcast)
- Wrote Best practices for Moderation appeals (PartnerHero)
- Co-wrote The DSA is Live! So… How are Companies Adapting? (Integrity Institute)
- Balancing AI with the Human Touch: The Key to Safer Online Communities (podcast guest, Fraudology)
- The Community Guidelines that I wrote for Grindr were published.
- Was a guest on a LinkedIn Live event on election integrity hosted by Meta’s Oversight Board.
- Continued to release Trust in Tech episodes.
2023
- I created the “Triangle of Tradeoffs” — platforms need to find the right balance of these three elements that works for their community… you can’t have the ultimate version of all three at the same time.
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2F0487cded-bac8-4ac4-9aa5-499ac229230a%2Ftriangle.png?table=block&id=20e3ed0f-bb29-4f25-afc4-fd262773f5af&cache=v2)
- Writing community guidelines people want to read (Interview, Tech Policy Press)
- Navigating Trust and Safety in the world of AI (Article, co-authored with Jeff Dunn and Theodoros Evgeniou, INSEAD)
- How Grindr gets up close and personal with its customers (webinar guest, Women of CX)
- HIRED - Alice Goguen Hunsberger (video interview, Spark Recruiting).
- Behind the scenes of Trust & Safety at a dating app (podcast guest, Marketplace Risk).
- Wrote Grindr’s Guide to Consent, in collaboration with industry experts.
- Speaker at the Global Dating Insights conference: Balancing User Experience and Safety while Keeping the Integrity of the Platform’s Policy, with Matthew Soeth.
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2F582fc4fd-9ef5-4709-9df2-5424c7a80d73%2F1680539110885.jpeg?table=block&id=efee47ec-ac4b-4fdb-a8bd-f7edec0ba4d1&cache=v2)
- Speaker on 3 panels at TrustCon: 1) After the action: making the most of user appeals - with Kevin Koehler, Anna-Sophie Harling, and Hannah Murphy. 2) Product features and functionalities: risks and solutions - with Tracy Chou, Silvia F, Katherine Sandell, and Bertie Vidgen. 3) Trusting in LGBTQ+ safety: T&S for the global queer and trans community - with Alex Leavitt, PhD, Jenni Olson, Oliver Haimson.
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2F5c03080a-7746-4110-818a-46bc7c76bc53%2Ftrustcon.jpeg?table=block&id=36b6c6ea-f18d-4c8e-8006-fc86549c672c&cache=v2)
- Helped to launch the first Trust and Safety Hackathon
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2F0e1ac210-c040-4095-a476-fb09424a512b%2Fhackathon.jpeg?table=block&id=f2694ee1-086f-437e-9ab5-8cfec80dbdc5&cache=v2)
2022
- Preventing and Reacting to Burnout - mental health for Trust & Safety professionals - blog post and podcast episode, Trust in Tech.
- Acted in the Play Safe video campaign for Grindr (as myself)
- The power of design: how subtle choices can prevent users experiencing risk and harm. (Podcast guest, The Safety Tech Podcast).
- All Tech is Human: AI and Human Rights Guide (featured interview).
- Be Weird (trick to finding a job and the love of your life). LinkedIn Article.
- Spoke at Lesbians Who Tech conference, “"Machine Learning for Good: A Nuanced Approach to Using ML to Combat Hate in Online Forums”
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2Fbda612f7-7e13-4280-8df5-4abd7da6a82c%2Flwt.jpeg?table=block&id=75c096dc-3610-46e7-b28a-987705355003&cache=v2)
- Took Grindr public at the New York Stock Exchange!
![notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F3479876a-4f8d-4b5e-8a4f-26fcf5d9db38%2Fbfb043ab-45f4-4a9f-905e-33a633dcac7c%2Fnyse.jpeg?table=block&id=38104ebd-bdfb-4d14-a8da-7e7f2bb69c61&cache=v2)
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2021
- Best Practices for Gender-Inclusive Content Moderation, with Lily Galib and Vanity Brown. A report that I’m really proud of, that has actionable tips for operations and product in designing and maintaining inclusive spaces for users.
- Gender Inclusivity - a recipe for a thriving community. (Podcast guest, Brand Safety Exchange).
- Featured in All Tech is Human’s HX report
- Transitioning from customer support to customer experience. (Podcast Guest, Nicereply).
- Spoke at Lesbians who Tech conference about strategies and best practices for creating thoughtful, equitable, and inclusive moderation policies and practices with gender inclusion in mind.
- Spoke at the Safety Matters Summit on Building and maintaining inclusive platforms.
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2020
- Article on remote work and mental health at the beginning of the pandemic.
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