Digital Services Act
The Digital Services Act (‘DSA’)1 is a cornerstone of the EU's digital strategy, aiming to create a safer and more accountable online environment. It introduces comprehensive rules for providers of intermediary services, such as social media platforms and online marketplaces, demanding greater transparency and responsibility in handling illegal content. By enforcing these regulations, the DSA aims to protect users and their rights online, ensuring digital spaces across the European Union operate under a uniform framework.
In its capacity as the designated Digital Services Coordinator (DSC) for Malta, the Malta Communications Authority (MCA) enforces this regulation in Malta.
Right to Lodge a Complaint under Article 53 of the DSA
If you believe that a provider has breached a provision of the DSA, you have the right to lodge a complaint with the MCA as Malta’s designated DSC.
This form should be used to report instances of non-compliance with the Digital Services Act (hereafter ‘DSA’) by a provider.
Register as a Provider of Intermediary Services (Hosting)
Pursuant to article 8 of the Digital Services (Designation and Enforcement) Order, 2024 all hosting providers are required to register with the MCA. Such registration empowers the MCA to execute its regulatory oversight functions effectively.
Intermediary Service Providers that operate as platforms, facilitating both hosting and dissemination of content (excluding small and micro enterprises), will have their details shared with Agora. Agora is the IT system managed by the European Commission, that will assist in the processing of Statements of Reasons as stipulated under Articles 17 and 24(5) of the DSA.
Express Interest to Act as a Trusted Flagger under Article 22 of the DSA
Entities interested in becoming Trusted Flaggers with expertise in identifying illegal content, are encouraged to contact the MCA. Trusted Flaggers are recognised entities with expertise and a track record in identifying illegal content online. These are given priority in the content review process by platforms to ensure swift action on potentially harmful or illegal online material. For details on the application process and eligibility criteria, please communicate with the MCA.
Become Certified as an Out-of-Court (OOC) Dispute Resolution Provider under Article 21 of the DSA
Entities interested in becoming certified as Out-of-Court (OOC) dispute resolution providers under Article 21 of the DSA should contact the MCA directly. The certification process includes meeting specific criteria related to dispute resolution capabilities, expertise in digital services, and compliance with DSA.
Become a ‘Vetted Researcher’ under Article 50(8) of the DSA
Researchers interested in accessing online platform data for studies aimed at understanding and addressing the challenges posed by digital services, under Article 50(8) of the DSA, should directly contact the MCA. To qualify, applicants must showcase a clear research purpose, adhere to high ethical standards, and demonstrate the ability to securely manage sensitive data.
Certifications
Name of entity
Type of Certification
Date certified
Duration
RGOAL Limited trading as Adroit
Out-of-court dispute settlement body
10 July 2024
5 Years
Resources and Further Reading
Contact Information
For more information or assistance, please contact the MCA on info@mca.org.mt.
1The Digital Services Act is the short title of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC.