Generative AI (GenAI) chatbots are transforming customer engagement with intelligent, 24/7 service, but they also carry risks, such as generating unsafe responses or mishandling sensitive requests, causing reputational damage and safety threats.
ActiveFence’s latest report explores these vulnerabilities, using a travel industry case study to highlight broader implications for any business using GenAI-powered apps.
Download the full report today.
Within this report:
- Analysis of GenAI Risks: Explore the key safety risks associated with GenAI chatbots.
- A Travel Industry Case Study: Uncover threats for travel companies—early adopters of GenAI chatbots for customer service—from brand damage to recommendations that threaten user safety.
- Guidance for Mitigation: Discover actionable strategies to strengthen safety protocols and protect your GenAI app from vulnerabilities.
- Real-Life Examples: Learn how our researchers used risky prompts to manipulate AI systems into generating unsafe advice.
Download the full report now.