Industry Resources
Full video 2 is out now ➡️
These were resources I had bookmarked myself and cover a lot of ground in learning about this field.
1. Trust & Safety Professional Association T&S Curriculum -> https://www.tspa.org/curriculum/ts-curriculum/
2. Trust & Safety Network (home of the T&S Hackathon) T&S Starter kit -> https://www.trustsafety.net/starter-kit
3. Intro to AI Safety video by Robert Miles -> https://www.youtube.com/watch?v=pYXy-A4siMw
4. Alice Goguen Hunsberger's (Also the author of #3) T&S resource dump -> https://alicelinks.com/trust-safety-resources
5. TSPAs playlist of Industry voices with their series called ‘That Escalated Quickly’ -> https://www.youtube.com/watch?v=vld5t6Ala5Q&list=PLgL36qoEwxnk1Avy3Hndkdojr8m8Vi_UN
6. Integrity Institute 's white paper on developing content policies -> https://drive.google.com/file/d/1sm0bIxzT_2C7CdudMflJdmp0OYKBCCZm/view
7. Tech Coalition 's Framework for companies to work together for transparency -> https://paragonn-cdn.nyc3.cdn.digitaloceanspaces.com/technologycoalition.org/uploads/Knowledge-Hub/Tech_Coalition_Trust_Voluntary_Framework_for_Industry_Transparency_2024_FINAL.pdf
8. All Tech Is Human ’s Responsible Tech Guide -> https://www.linkedin.com/posts/all-tech-is-human_responsible-tech-guide-2024-by-all-tech-is-activity-7240044870675943424-tjgR?utm_source=share&utm_medium=member_desktop
9. Anthropic’s Core Views on AI Safety -> https://www.anthropic.com/news/core-views-on-ai-safety
10. Learning about Children’s Online Privacy Protection Act (COPPA) -> https://www.ftc.gov/business-guidance/resources/complying-coppa-frequently-asked-questions
Published outcomes by TS teams
Curated Public T&S policy pages of major companies
Meta takes the prize for the most detailed 'Transparency center' - https://transparency.meta.com/
11. Meta's Facebook Policies -> https://transparency.meta.com/policies/
12. Uber's Community Guidelines -> https://www.uber.com/us/en/safety/uber-community-guidelines/
13. OpenAI's Usage Guidelines -> https://openai.com/policies/usage-policies/
14. Airbnb's Community Policies -> https://www.airbnb.com/help/feature/1
15. TikTok's Community Guidelines -> https://www.tiktok.com/community-guidelines/en
16. Thumbtack's User Guidelines -> https://help.thumbtack.com/article/thumbtack-user-guidelines
17. Anthropic's Acceptable Use Policy -> https://www.anthropic.com/legal/aup
18. YouTube's Community Guidelines -> https://www.youtube.com/howyoutubeworks/policies/community-guidelines/
19. Character.AI's one page Community Guidelines -> https://character.ai/community-guidelines
20. Tinder's Community Guidelines -> https://policies.tinder.com/community-guidelines/intl/en/
21. LinkedIn's Professional Community Policy -> https://www.linkedin.com/legal/professional-community-policies
22. Google Gemini's Policy Guidelines -> https://gemini.google/policy-guidelines/?hl=en
23. Roblox's Community Guidelines -> https://en.help.roblox.com/hc/en-us/articles/203313410-Roblox-Community-Standards
24. Yelp's Content Guidelines -> https://www.yelp.com/guidelines
25. X's 'The X Rules' & policies -> https://help.x.com/en/rules-and-policies#general
Safety & Transparency Reports - Learn KPIs that teams use
26. Uber's Safety report -> https://www.uber.com/us/en/about/reports/us-safety-report/
27. Meta's Transparency Reports -> https://transparency.meta.com/reports/
28. Yelp's Trust and Safety Report -> https://trust.yelp.com/trust-and-safety-report/2023-report/
29. Google's Transparency Report -> https://transparencyreport.google.com/?hl=en
Popular Skills & Certifications
Popular Skills & Certifications that will help add value to a Trust & Safety team
30. SQL skills are always useful spend an hour playing around on W3 schools to dip your feet in -> https://www.w3schools.com/sql/
31. MITx Micromasters in Data, Economics & Design of Policy. This will give you a deep understanding in A/B testing and experimentation as well -> https://learn-mitxonline.mit.edu/micromasters-dedp-public-policy
32. Google Project Management Certificate, One of the best produced courses -> https://grow.google/certificates/project-management/
33. Certified Fraud Examiner certification -> https://www.acfe.com/cfe-credential/how-to-earn-your-cfe-credential
34. Google AI Essentials certification -> https://grow.google/certificates/en_us/certificates/ai/
35. [Advanced] NVIDIA-Certified Associate Generative AI LLMs -> https://www.nvidia.com/en-us/learn/certification/generative-ai-llm-associate/
The current conversation happening around me in the field
Topical Articles and Podcasts
36. Vice has created the most ripples through their coverage on content moderation -> https://www.vice.com/en/tag/content-moderation/
37. Wired’s controversial take on Big tech TS strategy -> https://www.wired.com/story/trust-and-safety-startups-big-tech/
38. [Article] Stanford Cyber Policy’s Using LLMs for Policy-Driven Content Classification -> https://www.techpolicy.press/using-llms-for-policy-driven-content-classification/
39. [Blog post] 10 AI Dangers and How to manage them -> https://www.ibm.com/blog/10-ai-dangers-and-risks-and-how-to-manage-them/
40. Statement on AI Risk, Center for AI safety -> https://www.safe.ai/work/statement-on-ai-risk
41. Integrity institute’s Trust in Tech podcast -> https://integrityinstitute.org/podcast/
42. Safety is Sexy podcast -> https://www.matthewsoeth.com/safety-is-sexy-podcast
43. WEF : Why trust and safety discussions are key to AI safety -> https://www.weforum.org/agenda/2024/08/why-trust-and-safety-discussions-are-key-to-ai-safety/
44. Accessibility for Trust and Safety Flows (Stanford IO) -> https://cyber.fsi.stanford.edu/io/news/accessibility-trust-and-safety-flows
Expanding the scope of whats in TS
Wildcards - Expanding what T&S means
45. Academic journal on Online Trust & Safety -> https://tsjournal.org/index.php/jots
46. Stanford’s Trust & Safety Research Conference Stream -> https://www.youtube.com/watch?v=4i_zHVdbBCk
47. Reddit subreddits r/trustandsafetypros & r/trustandsafety
48. eBay's Security Center -> https://pages.ebay.com/securitycenter/
49. NASA - National Aeronautics and Space Administration's Safety Culture handbook -> https://standards.nasa.gov/sites/default/files/standards/NASA/Baseline/1/nasa-hdbk-870924_with_change_1.pdf
50. Waymo's Safety Methodologies -> https://storage.googleapis.com/sdc-prod/v1/safety-report/Waymo-Safety-Methodologies-and-Readiness-Determinations.pdf
Watch the full series on How to Get a Trust & Safety job here -https://www.youtube.com/watch?v=494eYCZFKXs&list=PLUklVsKLXgvLYtB7ihFBO2Dwi9clbF_x-
Follow along for more resources.
#TrustandSafety
#trustandsafetyjobs