I write and talk a lot about Trust & Safety and tech.
- I’m VP of Trust & Safety and Content Moderation at PartnerHero.
- I have a podcast, Trust in Tech with the Integrity institute.
- I write a newsletter, Trust & Safety Insider, with Everything in Moderation.
- If you’re a nerd about EDC and/or mechanical keyboards, check out my Uses This interview.
- You can find me on LinkedIn a lot: 🔗 linkedin.com/in/alicehunsberger.
- Work experience/ resume is here.
Notable things I’ve done
Articles, podcast interviews, talks at conferences, etc.
2024
- Best Practices for Developing & Launching Content Policies for your Platform (co-author / Integrity Institute)
- Trust & Safety Masterclass (ElevateCX/ Vimeo)
- Let's start with policy (Safety is sexy podcast)
- Wrote Best practices for Moderation appeals (PartnerHero)
- Co-wrote The DSA is Live! So… How are Companies Adapting? (Integrity Institute)
- Balancing AI with the Human Touch: The Key to Safer Online Communities (podcast guest, Fraudology)
- The Community Guidelines that I wrote for Grindr were published.
- Was a guest on a LinkedIn Live event on election integrity hosted by Meta’s Oversight Board.
- Continued to release Trust in Tech episodes.
2023
- I created the “Triangle of Tradeoffs” — platforms need to find the right balance of these three elements that works for their community… you can’t have the ultimate version of all three at the same time.
- Writing community guidelines people want to read (Interview, Tech Policy Press)
- Navigating Trust and Safety in the world of AI (Article, co-authored with Jeff Dunn and Theodoros Evgeniou, INSEAD)
- How Grindr gets up close and personal with its customers (webinar guest, Women of CX)
- HIRED - Alice Goguen Hunsberger (video interview, Spark Recruiting).
- Behind the scenes of Trust & Safety at a dating app (podcast guest, Marketplace Risk).
- Wrote Grindr’s Guide to Consent, in collaboration with industry experts.
- Speaker at the Global Dating Insights conference: Balancing User Experience and Safety while Keeping the Integrity of the Platform’s Policy, with Matthew Soeth.
- Speaker on 3 panels at TrustCon: 1) After the action: making the most of user appeals - with Kevin Koehler, Anna-Sophie Harling, and Hannah Murphy. 2) Product features and functionalities: risks and solutions - with Tracy Chou, Silvia F, Katherine Sandell, and Bertie Vidgen. 3) Trusting in LGBTQ+ safety: T&S for the global queer and trans community - with Alex Leavitt, PhD, Jenni Olson, Oliver Haimson.
- Helped to launch the first Trust and Safety Hackathon
2022
- Preventing and Reacting to Burnout - mental health for Trust & Safety professionals - blog post and podcast episode, Trust in Tech.
- Acted in the Play Safe video campaign for Grindr (as myself)
- The power of design: how subtle choices can prevent users experiencing risk and harm. (Podcast guest, The Safety Tech Podcast).
- All Tech is Human: AI and Human Rights Guide (featured interview).
- Be Weird (trick to finding a job and the love of your life). LinkedIn Article.
- Spoke at Lesbians Who Tech conference, “"Machine Learning for Good: A Nuanced Approach to Using ML to Combat Hate in Online Forums”
- Took Grindr public at the New York Stock Exchange!
2021
- Best Practices for Gender-Inclusive Content Moderation, with Lily Galib and Vanity Brown. A report that I’m really proud of, that has actionable tips for operations and product in designing and maintaining inclusive spaces for users.
- Gender Inclusivity - a recipe for a thriving community. (Podcast guest, Brand Safety Exchange).
- Featured in All Tech is Human’s HX report
- Transitioning from customer support to customer experience. (Podcast Guest, Nicereply).
- Spoke at Lesbians who Tech conference about strategies and best practices for creating thoughtful, equitable, and inclusive moderation policies and practices with gender inclusion in mind.
- Spoke at the Safety Matters Summit on Building and maintaining inclusive platforms.
2020
- Article on remote work and mental health at the beginning of the pandemic.
Read more:
Experience/ resumeHalloween