Job Opportunities | Marketplace Risk

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Created time
Dec 31, 2024 08:58 PM
Are you looking for new and exciting job opportunities in the marketplace and digital platform ecosystem? Look no further than our regularly updated job opportunities page. Leading companies are currently hiring, and we make it easy for you to stay up-to-date with the latest openings. Trust us to make your job search a little bit easier, so you can focus on finding the perfect position to advance your career.
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Senior Manager, Trust & Safety (Team Lead)

The Senior Manager, Trust & Safety (Team Lead) is responsible for providing ongoing guidance and support to the Trust & Safety Operations team members at Whatnot. As a Senior Manager, you will be responsible for managing T&S support agents and providing feedback to help them grow within their career. You will review and own case escalations. You will also closely monitor and identify different issues and proactively recommend and implement new processes and solutions to improve agent performance.

Sr. Technical Program Manager - Emerging Risks, Trust & Safety

The ideal candidate is expected to possess a deep understanding of the role of trust and safety in cloud infrastructure. They should have prior experience in developing risk programs focused on establishing trust and safety measures. Their capabilities should extend to being able to distill data and information from various sources, allowing them to effectively assess emerging threats and external situations. Furthermore, they must be able to suggest areas for improvement.

Policy Manager, Ads, Worldwide Ad Policy

Amazon is seeking a Policy Manager, Advertising Policy to be part of the WorldWide Ad Policy team as a content reviewer specializing in high judgment use cases, primarily in the book advertising space. The Policy Manager will review content for compliance with ad policies in categories that require deep research and awareness of current and emerging events. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms.

Research Engineer, Trust & Safety

San Francisco, CA or London, UK
Anthropic is looking for research engineers to help build safety and oversight mechanisms for AI systems. As a trust and safety research engineer, you will work to train models which detect misuse and help ensure user well-being. You will apply your technical skills to uphold our principles of safety, transparency, and oversight while enforcing our terms of service and acceptable use policies.

Sr. Counsel

Washington DC, US
As the Senior Counsel at Apple, the selected candidate will be responsible for serving as a subject matter expert in the field of online safety legal, regulatory, and policy issues that impact the company's business and products on a global scale. A key aspect of this role will involve working closely with internal teams to devise innovative approaches to address legal, regulatory, and policy challenges.

VP Product Management, Identity Security

Remote, US
As the Vice President of Product, you will play a pivotal role in shaping the future of our organization. You will lead a dynamic and diverse team of product managers and collaborate with cross-functional stakeholders to deliver industry-leading privilege access and identity security solutions. Your strategic vision, innovative mindset, and deep understanding of the identity security landscape will drive product development and position as a leader in the privileged access identity space.

Trust & Safety Team Lead

Hybrid, Bengaluru, Karnataka, India
Booking Holdings
The Trust & Safety Team Lead is responsible for leading a team of Response Executives who perform a crucial role in the front line defense of in protection of their customers and partners. This role will report to the Operations Manager and will drive the team to achieve set targets and business goals. They are a subject matter expert, and are able to support the team operationally. Their role is to support the team members and help them to grow towards their individual and company goals. They get things done by influencing, not through authority. They unlock the creativity of their team and inspire them to get the best for our customers and partners.

Trust and Safety Operations Analyst

The Randstad, Netherlands
The company is currently seeking an experienced Trust & Safety Operations Analyst to join their team. The main responsibility of this role is to identify and minimize risks to the Catawiki platform and its users by detecting and preventing fraudulent activities and abuse. The ideal candidate should be a proactive individual with a comprehensive understanding of fraud and abuse prevention, strong analytical skills, experience in creating efficient processes, and the ability to thrive in a fast-paced scale-up environment.
Key responsibilities of the position include investigating and addressing reported Trust and Safety violations on Catawiki related to undesirable user behavior, objectionable interactions, and fraudulent transactions. Additionally, the candidate will be expected to implement immediate short-term risk prevention measures based on established protocols and guidelines. The role also involves collaborating with cross-functional teams to develop and execute iterative risk detection systems that help identify and monitor Trust and Safety violations.

Director of Communications, Trust, Safety, and Issue Management

San Francisco, CA
The person will be responsible for working with the Communications team and cross-functional partners from Operations/Member services, Marketing, Legal, People, Bank Partnerships, Risk, Tech, Product, and Government Affairs to craft and develop key messaging and narratives, and identify storytelling opportunities. They will ensure factual reporting and build awareness of Chime's policies, product, and milestones to various audiences, including the community and press. Additionally, they will assist in responding to Trust and Safety-related inquiries, handle crises and issues as they arise, and become deeply ingrained in Chime's member community to create integrated campaigns that educate and raise awareness of Trust and Safety measures aligned with the member-obsessed, mission-driven culture. This role will report directly to the VP of Communications and be part of the broader Corporate Affairs team, working closely with cross-functional leaders.

Data Loss Prevention Program Director

The DLP Program Director will have overall responsibility for the DLP Program globally at Coty, reporting to the Head of Information Security and Compliance. The role requires working across all departments at Coty, including Coty IT (for technical running of the DLP systems), HR and Legal (for investigations and escalations of DLP alerts/breaches) and well as all main Coty functions through the DLP Department Lead group.

Manager, Trust & Safety Identity

Charlotte, NC
Credit Karma
They are currently in search of a highly skilled and experienced Security Trust & Safety Manager to join their organization. The role of the Security Trust & Safety Manager will involve the development, implementation, and management of comprehensive security and trust programs. The main objective is to ensure the safety and integrity of the organization's operations, members, and employees. Collaborating with various cross-functional teams, the Security Trust & Safety Manager will identify potential risks, devise effective mitigation strategies, and enforce policies and procedures that align with the industry's best practices. This position plays a vital role, requiring exceptional problem-solving skills, strong leadership abilities, and extensive knowledge of security protocols and technologies.

Epic Games
The company is currently seeking a Product Manager to provide support for Epic. The selected candidate will assume the role of a vision holder for their team, working in conjunction with production, development, design, and operations to develop innovative products and services, streamline processes, and create growth plans that are consistently in line with the company's vision and strategic roadmap. The incumbent will be tasked with utilizing disciplined analytics and experimentation to enhance the overall user experience. Furthermore, they will be responsible for reinforcing the vision and rationale behind the company's existing products and services, overseeing onboarding, activation, and live operations, as well as driving optimization for all processes and governance.

Director, Fraud

They will protect Etsy from fraudulent transactions and build buyer trust by helping to ensure all users feel secure when transacting on the platform. Running a large operation, they are dedicated to understanding the myriad ways that fraud manifests in the marketplace. Their expertise informs the strategy to prevent, detect, and mitigate those risks, and they are responsible for enforcing and removing bad actors from the platform.

VP of Artificial Intelligence

New York, US
Hinge is looking for someone with extensive experience in building AI teams and platforms, and a passion for solving some of the most complex and important problems related to dating. In this role, you will work closely with the Engineering, Data, Product and other teams to lay the foundation of AI at Hinge to power user safety, bad actors/algorithms, recommendation engine, AI-generated interactions.

Fraud Operations Analyst

Amsterdam, Netherlands
Hopper seeking a dedicated and detail-oriented Fraud Analyst to join dynamic team. The ideal candidate will take on a pivotal role in fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.

Safety Team

Palo Alto, CA
Inflection AI
Inflection AI is looking for people who are passionate about AI safety & alignment, security, and privacy, and will work in lockstep with the rest of the team to ensure we provide a user experience which is as safe as it is ground-breaking.

Manager 2 Trust & Safety

Tucson, AZ
Intuit, a renowned organization, is actively seeking an experienced Sr. Investigations Manager who specializes in content moderation and possesses exceptional leadership skills in the domain of Trust & Safety. The primary responsibility of this role is to establish and lead a team of investigation professionals within the Ecosystem Fraud Prevention (EFP) organization.

Sales Director, Strategic Accounts

Mangopay is looking for a Sales Director to help deliver against strategic growth objectives for enterprise prospects You will be responsible for leading and driving sales efforts with a team of experienced payments experts. Your primary objective will be to achieve revenue targets, expand market share, and establish Mangopay as a leading payment solutions provider. You will strategically develop and implement sales strategies, and build strong relationships with prospects to maximize business opportunities.

Senior Abuse & Fraud Specialist

Redmond, WA, US
The candidate applying for the Senior Abuse & Fraud Specialist position in the Microsoft Security Response Center team (MSRC) collaborates extensively with other experts in cloud and security throughout Microsoft. Their primary responsibilities involve investigating instances of abuse on the platform and services, proactively searching for abuse, automating capabilities, creating security tools and data automation, and leveraging their diverse experiences to safeguard Microsoft and its customers. Their focus is on comprehending how adversaries exploit and misuse the platform, ultimately thwarting their activities.

Vice President for AI Trust & Safety

NY & Remote
News Guard Tech needs a senior executive who can help better understand the needs of the AI models and tailor unique offering in a way that makes the use of our data the most effective and creates partnerships that are highly productive for both sides.

Privacy Operations Specialist

Dublin, Ireland
The company is currently seeking a highly motivated individual with strong analytical and problem-solving skills to join their Privacy Operations team. This position will be integrated into the expanding Trust & Safety Scaled Regulatory Operations division and will involve direct engagement with Pinners in addressing privacy-related queries and demands. Furthermore, the successful candidate will employ critical thinking and discerning perspectives to enhance operational procedures and policies, collaborating closely with the Privacy Team and cross-functional colleagues to assist in achieving team objectives and undertaking various projects.

Principal Product Manager, Safety

San Mateo, CA
As a Principal Product Manager on the Safety team, you will work closely with leadership, product, design, data science, and operations teams across Roblox. You will lead important company-level KPIs that affect user safety. As bring new immersive features to Roblox, you will responsible for leading the product in one of the most challenging and vital roles at Roblox.

Head of Ethics, Compliance & Privacy

San Diego, CA
Sony Electronics Inc.
Sony Electronics Inc. has an exciting opportunity for a Senior Director based in San Diego, CA. This key role within the Legal team will be responsible for ensuring that Sony Electronics continues to have an effective Ethics, Compliance & Privacy Program, and for enhancing the program going forward. This is a company-wide function covering all of Sony Electronics’ consumer, professional and other businesses in the US and Canada. This role involves collaboration with key stakeholders, leaders, and business groups across Sony Electronics, as well as coordination with our global headquarters and other Sony affiliate companies.

Fraud Investigations Data Analyst

They are searching for an individual who possesses a profound passion for combating fraud, recognizing new trends/typologies, performing intricate data analysis, and harbors a strong eagerness to collaborate with colleagues and partners in the fraud arena. This role involves close collaboration with diverse stakeholders from various departments such as product, engineering, data science, and operations to detect and alleviate risks associated with intricate, dispersed merchant and transaction fraud assaults.

Trust Policy Lead

As the Trust Policy Lead, you will assist in developing the strategic vision and goals for Managed Marketplace. This is a critical global function tasked with ensuring the safety of all clients and Taskers on the TaskRabbit platform. The scope of the role is vast, ranging from policy and standards evolution globally to identifying and executing on key opportunities to drastically reduce the most common issues customers (Clients and Taskers) experience on TaskRabbit and to improve the experience when customers do encounter an issue.

Director of Operations

Tech Coalition
The Tech Coalition is seeking its first Director of Operations to lead efforts in driving operational excellence and efficiency in the pursuit of our mission. The Director of Operations will work closely with the executive team and board of directors to develop and implement strategic initiatives, streamline internal processes, and oversee day-to-day operations to ensure the Coalition’s success in ending online child sexual abuse and exploitation.

Program Operations Specialist (Tech Innovation)

Tech Coalition
The Tech Coalition is actively seeking a Program Operations Specialist to assist the Tech Innovation Lead in carrying out the delivery of the organization's upcoming array of programs, products, and services. These initiatives aim to bolster the worldwide tech industry's endeavors to eradicate the horrific issue of online child sexual exploitation and abuse. In this essential position, the Program Operations Specialist will be instrumental in developing and fine-tuning policies and procedures for Lantern, an innovative program aimed at encouraging the exchange of threat intelligence across industries. The chosen candidate will have a prominent role in the strategic planning and implementation of policies, ensuring their strength, practicality, and compliance with human rights standards.

Director of Public Affairs & Communications

Tech Coalition
The Tech Coalition is currently in search for a Director of Public Affairs & Communications who will be responsible for spearheading the communication and external affairs strategy of the Coalition. This individual will play a critical role in effectively disseminating the Coalition's message and working towards mobilizing the extensive capabilities of the global tech industry to ensure the safety of children.

Global Director of Growth Marketing

Teleperformance is looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected beyond labels.

Proactive Governance Specialist - Content Policy

San Jose, CA
Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Product Manager - Trust & Safety

Dublin, Ireland
As a Product Manager on Trust & Safety team, you will focus on the High Harm issues, working to protect the community from harmful content and behaviors. You will bring 3-5 years of product management experience to the table, with a deep understanding of content safety and the tech landscape. Your role will be instrumental in shaping product roadmap, managing cross-functional teams, and driving prioritization efforts.

Wellbeing Specialist Lead

Dublin, Ireland
As the Lead Wellbeing Specialist, you will review and ensure that programs developed by Wellbeing Regional Specialists meet rigorous ethical standards and are empirically supported. Further, within your role, you will source and identify subject matter experts globally that can aid in research projects to enhance TikTok's knowledge concerning well-being intervention endeavours.

Law Enforcement and Regulatory Counsel

San Jose, CA
The TikTok team is growing fast and is seeking highly experienced, bright and capable legal professionals to join the team. One of the current critical challenges is the need for the team to provide exceptional legal support for Trust & Safety and Regulatory work and teams.

Project Management internship

As a project management intern within the Tremau policy team you will work with an exciting and diverse set of very large global clients solving the most complex compliance and risk management challenges in the online Trust & Safety space and helping define best practices with a long-lasting impact. You will be able to apply this knowledge and adapt it to the unique challenges in content moderation and Trust & Safety.

Senior Legal Counsel

London, England
They are currently seeking an enthusiastic and hands-on Senior Legal Counsel to join their fast-paced, dynamic, and fun Policy & Disputes team. The team is tasked with handling all legal cases brought against Trustpilot globally. Additionally, they take proactive measures against unethical individuals, providing a unique opportunity to work on both claimant and defendant cases internally. As a key member of Trustpilot's Trust & Safety team, they play a crucial role in supporting the company's mission to become a trusted symbol worldwide. This position holds substantial importance and offers the opportunity to make a significant impact. Thus, they are particularly interested in hearing from determined individuals who enjoy challenges and are not afraid to take an active role.

Civic Integrity/Elections Team Lead

US, Canada, Ireland, Singapore
The Elections team at X is responsible for developing policy, product, and enforcement solutions to a wide range of challenges related to civic information integrity. You’ll be responsible for developing and working with a growing team to implement a policy and product strategy across a wide range of election and information integrity issues.

Senior Legal Counsel

Vilniaus, Lithuania
Vinted is seeking an individual with a strong judgement, the ability to make business-focused decisions, adaptability, proactivity, excellent negotiation and drafting skills, sound research and organisational capabilities, a keen eye for detail, and outstanding communication skills to explain legal matters to stakeholders in a clear and concise manner. For the right candidate, this position offers both challenging and rewarding opportunities.

Customer Experience Supervisor

Phoenix, AZ
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a leader of this team, you will be responsible for ensuring that a team of agents digs into every ticket to the lowest level of detail so they can best solve customer issues and provide critical user insights to the business. You’ll take those insights and make Whatnot 1% better every day by partnering with driving cross-functional teams to fix gaps in products or experiences that negatively impact the customers.

Trust & Safety Agent

Austin, TX
The Trust & Safety team is a high-impact team that ensures Whatnot is a safe and trusted platform for its buyers and sellers. As a Trust & Safety Agent, they work as the front-line support, providing inbound email and chat-based customer service for users in crisis. Their role involves de-escalating and educating customers through a clear and accurate exchange of information, leading to a successful resolution and improved marketplace safety. Additionally, they thoughtfully investigate Trust & Safety cases with medium complexity and high sensitivity while maintaining customer satisfaction.
The Trust & Safety Agent collaborates with other departments to research and resolve any open questions. They efficiently work through a backlog of open issues and monitor the performance of key operations. It is crucial for them to represent the company with integrity and professionalism. They review key metrics and utilize data to make informed decisions regarding Trust & Safety measures.

Head of Global Trust and Safety

Helsinki, Finland
As the Head of Global Trust and Safety, you will have the unique opportunity to drive the development and execution of comprehensive strategies, policies, and initiatives that enhance safety and trust across entire ecosystem. Specifically, your work will be focused on reducing trust and safety incidents - to do so you will create policies on how to operate on the platform, you will identify root causes for incidents and form cross-functional teams to solve those, and will drive initiatives to increase the sentiment of safety on the platform.

Product Marketing Manager

Remote, US
As allUP’s first marketer, you’ll help build out entire marketing lifecycle from the ground up. You will spearhead our efforts to acquire new users and keep them engaged.
This role is both tactical and strategic. You will both identify channels for growth, and also execute on day-to-day activities to keep the marketing machine running.