About Alice

• I’m VP of Trust & Safety and Content Moderation at PartnerHero.

• I write a newsletter every week: Trust & Safety Insider, with Everything in Moderation.

• I have a podcast, Trust in Tech with the Integrity institute.

• 👻 I like to dress up as T&S related characters for halloween.

• If you’re a nerd about EDC and/or mechanical keyboards, check out my Uses This interview.

• You can find me on LinkedIn a lot: 🔗 linkedin.com/in/alicehunsberger.

• Work experience/ resume is here.

Notable things I’ve done

2024

• Spoke at a TrustCon Birds of a Feather event about the Digital Services Act with Patricia Cartes Andrés, Gerard de Graaf, and Louis-Victor de Franssu, moderated by Ben Whitelaw.

• Recorded Ctrl-Alt-Speech’s live podcast episode at TrustCon with Mike Masnick, Dona Bellow, and Ben Whitelaw

• Wrote Outsourcing with Integrity (PartnerHero)

• LinkedIn Live with Pearlé Nwaezeigwe about T&S policy

• Guest on Social Media Matter’s YouTube page talking about T&S

• Guest on Radio SOSO podcast

• Spoke on a panel, Scaling Trust & Safety Operations at Marketplace Risk.

• Organized a panel, Time Traveling in T&S: learning from the past and looking to the future.

• Best Practices for Developing & Launching Content Policies for your Platform (co-author / Integrity Institute)

• Trust & Safety Masterclass (ElevateCX/ Vimeo)

• Let's start with policy (Safety is sexy podcast)

• Wrote Best practices for Moderation appeals (PartnerHero)

• Launched the Trust & Safety Insider newsletter with Everything in Moderation

• Co-wrote The DSA is Live! So… How are Companies Adapting? (Integrity Institute)

• Balancing AI with the Human Touch: The Key to Safer Online Communities (podcast guest, Fraudology)

• The Community Guidelines that I wrote for Grindr were published.

• Was a guest on a LinkedIn Live event on election integrity hosted by Meta’s Oversight Board.

• Continued to release Trust in Tech episodes.

2023

• I created the “Triangle of Tradeoffs” — platforms need to find the right balance of these three elements that works for their community… you can’t have the ultimate version of all three at the same time.

• Writing community guidelines people want to read (Interview, Tech Policy Press)

• Navigating Trust and Safety in the world of AI (Article, co-authored with Jeff Dunn and Theodoros Evgeniou, INSEAD)

• How Grindr gets up close and personal with its customers (webinar guest, Women of CX)

• HIRED - Alice Goguen Hunsberger (video interview, Spark Recruiting).

• Behind the scenes of Trust & Safety at a dating app (podcast guest, Marketplace Risk).

• Wrote Grindr’s Guide to Consent, in collaboration with industry experts.
Consent – Help Center.pdf
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• Speaker at the Global Dating Insights conference: Balancing User Experience and Safety while Keeping the Integrity of the Platform’s Policy, with Matthew Soeth.

• Speaker on 3 panels at TrustCon: 1) After the action: making the most of user appeals - with Kevin Koehler, Anna-Sophie Harling, and Hannah Murphy. 2) Product features and functionalities: risks and solutions - with Tracy Chou, Silvia F, Katherine Sandell, and Bertie Vidgen. 3) Trusting in LGBTQ+ safety: T&S for the global queer and trans community - with Alex Leavitt, PhD, Jenni Olson, Oliver Haimson.

• Helped to launch the first Trust and Safety Hackathon

• Creating a career in T&S - panel for All Tech is Human (YouTube)

2022

• Preventing and Reacting to Burnout - mental health for Trust & Safety professionals - blog post and podcast episode, Trust in Tech.

• Acted in the Play Safe video campaign for Grindr (as myself)

• The power of design: how subtle choices can prevent users experiencing risk and harm. (Podcast guest, The Safety Tech Podcast).

• All Tech is Human: AI and Human Rights Guide (featured interview).

• Be Weird (trick to finding a job and the love of your life). LinkedIn Article.

• Spoke at Lesbians Who Tech conference, “"Machine Learning for Good: A Nuanced Approach to Using ML to Combat Hate in Online Forums”

• Took Grindr public at the New York Stock Exchange!

2021

• Best Practices for Gender-Inclusive Content Moderation, with Lily Galib and Vanity Brown. A report that I’m really proud of, that has actionable tips for operations and product in designing and maintaining inclusive spaces for users.
gender-inclusive content moderation.pdf
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• Gender Inclusivity - a recipe for a thriving community. (Podcast guest, Brand Safety Exchange).

• Featured in All Tech is Human’s HX report

• Transitioning from customer support to customer experience. (Podcast Guest, Nicereply).

• Spoke at Lesbians who Tech conference about strategies and best practices for creating thoughtful, equitable, and inclusive moderation policies and practices with gender inclusion in mind.

• Spoke at the Safety Matters Summit on Building and maintaining inclusive platforms.

2020

• Article on remote work and mental health at the beginning of the pandemic.
The washing your hands guide for your mind.pdf
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